Importance of supervision in the workplace Research Paper

Importance of supervision in the workplace - Research Paper Example This small restaurant is among the favorite restaurants frequented by students from Fordham University. The menu comprises of snacks, entrees and drinks. This restaurant is unique as a buffet is located near the entrance whereby workers are line up with the main objective of providing quality service to the restaurant’s daily customers. A burrito bar is adjacent to the buffet. This burrito bar has all the items needed to make a burrito or a sandwich. The room adjacent the burrito bar towards the interior holds a machine packed with fountain beverages .This room also contains the soup and salad bar. The restaurant also contains a dining room with a table put near the register that acts as a resting place for the workers during breaks. The dining room holds three television sets with one connected near this table. It is also important to assert that the observations were performed in this area. Observation My observation for this report took four days to complete. The first thre e days of the observation were done with the absence of the head supervisor, Kimberly. Observation on the fourth day was done in the presence of Kimberly. This is attributed to the fact that Kimberly was on vacation on the first three days of the observation. Kimberly is an African American female aged twenty nine. She has a Bachelor of Science degree in Food Science, Nutrition, and Dietetics. The observation included taking notes on the different jobs as well as the special tasks that the employees were expected to carry out. The observation elucidated many jobs including cooks (four), entree servers (two), floor cleaners, pizza servers (one), salad bar runner (one), burrito makers and servers (two), cashier (one), dish washers (four), food runner (one), and student managers (eight). The work of the food runner involved transporting food from downstairs to upstairs. Gender roles As may be expected the jobs are distributed differently among the sexes. Serving and distributing food i s for the females. For instance, only females serve entree and burritos. Their job involves cutting food in distinct ways that are catching to the eyes due to their improved appearance. Mary and Jane, both from African origins were the experts in serving entree and burritos. Mary is twenty seven years old and a Kenyan while Jane is a twenty nine lady from Ghana. Both Mary and Jane have finished three years courses in catering and have both worked in this restaurant for one year. It is therefore hard to find a man serving and distributing food. On the other hand, males are involved in jobs necessitating lifting. For instance beverage worker are males are they are capable of lifting bags of syrup that are used in fountain beverage machines. Other roles associated with men include food runners since the task calls for heavy lifting at times. The floor jobs are also usually for men as they involve a lot of sweeping, moping, and lifting heavy garbage bags. One of the most respected clean er was George, a Mexican. George is forty years old, married, and a father of three. He is heralded as being one of the most behaved workers in the restaurant and has worked there for eight years. Therefore, gender roles seem to play an important aspect in deciding the duties of each and every employee. As asserted by Jeffrey and Streicher, â€Å"